Feedback, Compliments and Complaints

Easy Life Home Care is committed to providing high quality services and meeting your needs. We value your feedback, compliments – including complaints. Please let us know what we do well and where we can improve our services.

You can get in touch with the following ways:
  • directly with a staff member, either verbally or by submitting you information below;
  • by email to: [email protected];
  • by phone on 03 9720 3005, 0407 772 313;
  • in writing to: Easy Life Home Care, 104 Canterbury Rd, Heathmont, Vic 3135; or
  • anonymously, using the Suggestion Box located at Easy Life Home Care’s Head Office.
If you need, you can also get a hardcopy of feedback / complaint form here

Your feedback / complaint will be formally acknowledged within two working days. We take complaints seriously and aim to respond to all grievances as quickly as possible.

All feedback and complaints will be used by Easy Life Home Care to continuously improve our service delivery.

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support through any of the following external agencies