Who can make a referral?

Anyone can refer clients to us. You may be a husband or wife, a family member or a friend of someone who needs some extra care. We also receive referrals from participant support coordinator, plan manager, doctors and other healthcare professionals and organisation.

Is there any waiting time to be a client with Easy Life Home Care?

No, we don’t have any waiting list for our services. It’s all depends on client location and support they want to organise.

How much or how little care can I arrange?

We specialise in providing both 24 hour care for people with high care needs and more casual care, which starts from as little as 2 hour minimum.

How do you ensure your staff is professional?

Your peace of mind is crucial to us, so all staff undergo a face-to-face interview, complete reference check, qualification check and police check. We employ only the very best staff, which allows us to provide excellent service. We have also developed an innovative and cutting edge training and education program to ensure that our staff, and the services they provide, continue to exceed your expectations.

What type of training your support worker completed?

All Personal Care staff hold at least a Certificate III in Aged Care and Disability Support Services. This is a 6 or 12-month course and covers all aspects of caring for people in their homes. Easy Life Home Care also runs a comprehensive induction, education and staff development program.

What if I have a complaint about my carer?

If you have any problems with the level of service being provided or want to change your support worker, simply call us 03 9720 3005 or email on [email protected]

What if I am not happy with company response about my issues?

If you are not happy with our response you can escalate your complaint to an external agency. For example:

  • NDIS Quality and Safeguards Commission here
  • Victorian Ombudsman (Out of Home Care) here
  • Disability Services Commissioner (DHHS Funded Services, TAC Funded Services) here

How do I cancel or reschedule my scheduled support?

To cancel or reschedule your support please call us directly on 03 9720 3005 8am to 5pm Mon-Fri. Alternatively, you can also leave a voice mail on 03 9720 3005 and an ELHC representative will get in touch with you to discuss any concerns you may have with your service / other available options.

Is there a cancellation fee?

If you or your representative provides a two clear business days’ notice to ELHC no cancellation fees apply. However, in case you fail to provide prior notice 90% to full scheduled support fees may be charged. For further details, please refer to the cancellation policy provided upon commencement of your support service.

What does two clear business days’ notice mean?

Two (2) clear business days’ notice means that you (the participant) or your representative inform ELHC of any cancellations or reschedules 2 clear business days in advance, these are days in between and including Monday through Friday and do not include public holidays and weekends.

How to end the service agreement?

Should either party wish to end this service agreement they must give four (4) weeks’ written notice provided by participants, participant nominee, participant support coordinator. Where the participant is unable to provide written notice, verbal consent can be accepted to process the request. If a client wishes to cancel one or any services out of multiple services from the schedule of support of service agreement, the same four (4) weeks’ notice is applicable. If either party seriously breaches Service Agreement, the requirement of notice will be waived.

disability support