What Services Do You Provide?
We can assist with round-the-clock care. Care is individually tailored and may include personal care, domestic support, transport to appointments, cooking and shopping and socialisation. Accommodation support, respite care, STA/MTA/SIL. To get started, give us a call on 03 9720 3005 or email us at info@easylifehomecare.com.au.
Who can make a referral?
Anyone can refer clients to us. You may be a husband or wife, a family member or a friend of someone who needs some extra care. We also receive referrals from participant support coordinator, plan manager, doctors and other healthcare professionals and organisation.
Is there any waiting time to be a client with Easy Life Home Care?
No, we don’t have any waiting list for our services. It’s all depends on client location and support they want to organise.
How much or how little care can I arrange?
We specialise in providing both 24-hour care for the participant with high care needs and more casual care, which starts from as little as a 3-hour minimum.
How do you ensure your staff is professional?
Your peace of mind is crucial to us, so all staff undergo a face-to-face interview, complete reference check, qualification check and police check. We employ only the very best staff, which allows us to provide excellent service. We have also developed an innovative and cutting edge training and education program to ensure that our staff, and the services they provide, continue to exceed your expectations.
What type of training your support worker completed?
All Personal Care staff hold at least a Certificate III in Aged Care and Disability Support Services. This is a 6 or 12-month course and covers all aspects of caring for people in their homes. Easy Life Home Care also runs a comprehensive induction, education and staff development program.
What if I have a complaint about my carer?
If you have any problems with the level of service being provided or want to change your support worker, simply call us 03 9720 3005 or email on feedback@easylifehomecare.com.au
What if I am not happy with company response about my issues?
How do I cancel or reschedule my scheduled support?
To cancel or reschedule your support please call us directly on 03 9720 3005 8am to 5pm Mon-Fri. Alternatively, you can also leave a voice mail on 03 9720 3005 and an ELHC representative will get in touch with you to discuss any concerns you may have with your service / other available options.
Is there a cancellation fee?
If you or your representative provide 7 days’ notice to ELHC, no cancellation fees apply. However, if you fail to provide prior notice, 100% of scheduled support fees will be charged. For further details, please refer to the cancellation policy upon commencement of your support service or contact admin support team 03 9720 3005.
How to end the service agreement?
Should either party wish to end this service agreement they must give four (4) weeks’ written notice provided by participants, participant nominee, participant support coordinator. Where the participant is unable to provide written notice, verbal consent can be accepted to process the request. If a client wishes to cancel one or any services out of multiple services from the schedule of support of service agreement, the same four (4) weeks’ notice is applicable. If either party seriously breaches Service Agreement, the requirement of notice will be waived.
