Anyone can refer clients to us. You may be a husband or wife, a family member or a friend of someone who needs some extra care. We also receive referrals from the participant support coordinator, the plan manager, doctors, other healthcare professionals and organisations.

No, we don’t have a waiting list for our services. It all depends on the client's location and the support they want to organise.

We specialise in providing both 24-hour care for the participant with high care needs and more casual care, which starts from as little as a 3-hour minimum.

Your peace of mind is crucial to us, so all staff undergo a face-to-face interview, complete reference check, qualification check and police check. We employ only the very best staff, enabling us to deliver exceptional service. We have also developed an innovative and cutting-edge training and education program to ensure that our staff and the services they provide continue to exceed your expectations.

All Personal Care staff hold at least a Certificate III in Aged Care and Disability Support Services. This is a 6 or 12-month course and covers all aspects of caring for people in their homes. Easy Life Home Care also runs a comprehensive induction, education and staff development program.

If you have any problems with the level of service being provided or want to change your support worker, simply call us on 03 9720 3005 or email  feedback@easylifehomecare.com.au

If you are not happy with our response, you can escalate your complaint to an external agency. For example:

• NDIS Quality and Safeguards Commission here
• Victorian Ombudsman (Out of Home Care) here
• Disability Services Commissioner (DHHS Funded Services, TAC Funded Services) here

To cancel or reschedule your support, please call us directly at 03 9720 3005 from 8:00 am to 5:00 pm, Monday to Friday. Alternatively, you can also leave a voicemail on 03 9720 3005, and an ELHC representative will get in touch with you to discuss any concerns you may have with your service or other available options.

If you or your representative provides 7 days’ notice to ELHC, no cancellation fees apply. However, if you fail to provide prior notice, 100% of scheduled support fees will be charged. For further details, please refer to the cancellation policy upon commencement of your support service or contact the Admin Support Team at 03 9720 3005

Should either party wish to end this service agreement, they must give four (4) weeks’ written notice, provided by the participants, participant nominee, or participant support coordinator. Where the participant is unable to provide written notice, verbal consent can be accepted to process the request. If a client wishes to cancel one or any services out of multiple services from the schedule of support of the service agreement, the same four (4) weeks’ notice is applicable. If either party seriously breaches the Service Agreement, the requirement of notice will be waived.